Return & Refund
Return & Refund Policy
At Wardah.pk, we take pride in offering quality ladies’ suiting, fabrics, and carefully selected fashion designs. We want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise ineligible item, we are here to help resolve the issue efficiently.
1. Return Window and Eligibility
We offer a 3-day return window from the date your order is marked as delivered by the courier.
To be eligible for a return, the following conditions must be met:
The product must be unused, unworn, unwashed, and unstitched.
The fabric must be in the same condition in which you received it.
The product must not have been cut, altered, stitched, embroidered, dyed, or otherwise modified.
All original packaging, labels, tags, and accessories must be intact where applicable.
The product must be returned securely in its original packaging or suitable protective packaging.
Non-Returnable Items
The following products are generally not eligible for return or exchange:
Stitched or altered suits: Items that have been stitched, cut, altered, or customized according to the customer's requirements.
Customized orders: Products specially prepared, customized, or modified according to a customer's specifications.
Used or washed products: Any fabric or clothing that has been worn, washed, ironed, stained, damaged, or otherwise used.
Products with removed tags: Items whose original tags, labels, or packaging have been removed or damaged.
Sale or clearance items: Products clearly identified as final-sale or non-returnable at the time of purchase.
Gift cards or vouchers: Digital or promotional gift vouchers are non-refundable.
2. Damaged, Defective, or Incorrect Items
We carefully inspect our products before dispatch. However, if your order arrives damaged, defective, or different from what you ordered, please contact us promptly so that we can investigate and provide an appropriate solution.
Reporting an Issue
Please inspect your package as soon as possible after delivery.
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery.
Please contact us by resuming the same chat on WhatsApp through which you placed the order to our official WhatsApp No:
WhatsApp: +92 3477753476
Your message should include:
Your order number
A brief description of the problem
Clear photographs of the product
Photographs of the packaging, particularly if it was damaged during delivery
For certain cases, we may request additional photographs or information to verify the issue.
Resolution
If the item is confirmed to be defective, damaged, or incorrectly supplied due to an error on our part, Wardah.pk may offer one of the following solutions, depending on availability:
Replacement of the product
Exchange for an equivalent product
Refund of the eligible purchase amount
Where the problem is attributable to Wardah.pk, we will cover the applicable return or replacement shipping cost.
3. Return Process
If you wish to return an eligible product, please follow these steps:
Customer Requests Return → Return Is Reviewed → Return Instructions Are Issued → Customer Ships Product → Product Is Inspected → Refund/Exchange Is Processed
Step 1 — Contact Us
Please contact us by resuming the same chat on WhatsApp through which you placed the order to our official WhatsApp No:
WhatsApp: +92 3477753476
Please provide your order number and the reason for requesting the return.
Do not send a product back without receiving return instructions from Wardah.pk.
Step 2 — Prepare the Product
Pack the product carefully in its original packaging, if available.
The product should be:
Unused and unworn
Unwashed
Unstitched and unaltered
Free from stains, perfume, makeup, or other marks
Accompanied by original tags and accessories where applicable
Step 3 — Ship the Product
After your return request has been approved, we will provide you with the appropriate return instructions and shipping address.
Customers should use a reliable and trackable courier service when required.
4. Return Shipping Costs
For returns resulting from customer preference, such as ordering the wrong product, changing your mind, or selecting an incorrect size, the customer may be responsible for the return shipping charges.
If the return is due to an error by Wardah.pk, such as:
Sending the wrong product
Sending the wrong design
Sending the wrong quantity
A verified manufacturing defect
Significant damage before or during dispatch
we will bear the applicable return or replacement shipping cost.
5. Refunds and Processing Times
Once we receive a returned product, our team will inspect it to determine whether it meets the conditions of this Return & Refund Policy.
Refund Approval
If the return is approved, we will process the refund through the applicable payment method or an agreed payment channel.
Refunds are normally processed within 5–7 business days after the return has been inspected and approved.
The time required for the refunded amount to appear in your bank account or payment account may vary depending on the payment provider or financial institution.
Refund Deductions
Where applicable, the refund may exclude:
Original shipping charges
Return shipping charges
Any amount attributable to damage, alteration, or use of the returned product
No deduction will be made for return-related costs where the return is due to a verified error or defect attributable to Wardah.pk.
6. Exchanges
We may offer an exchange for an eligible product depending on product availability.
Exchange requests must meet the same basic conditions as returns:
The product must be unused and unworn.
It must not have been washed, stitched, cut, or altered.
Original tags and packaging should remain intact.
The exchange request must be submitted within the applicable return period.
If the requested replacement product is unavailable, we may offer a refund or another suitable solution.
7. Order Cancellations
Orders may be cancelled or modified before they are dispatched, subject to our ability to process the cancellation in time.
Once an order has been dispatched to the courier, it may no longer be possible to cancel it. In such cases, the customer may need to follow the applicable return procedure after receiving the order.
Customized, stitched, altered, or specially prepared orders may not be eligible for cancellation once processing has begun.
8. Important Notes About Fabric and Colors
We make every effort to display product photographs and colors as accurately as possible. However, colors may appear slightly different depending on your screen, monitor, mobile device, lighting conditions, and photographic settings.
Minor variations in print placement, fabric texture, or color tone that are inherent to the manufacturing or printing process may not necessarily constitute a defect.
9. Late or Missing Refunds
If your refund has been approved but you have not received it within the expected processing period, please:
Check your bank or payment account.
Contact your payment provider or bank if applicable.
Contact Wardah.pk at freebiz.pk@gmail.com if the refund is still not received.
We will assist you in checking the status of the refund.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or your order, please contact us:
Wardah.pk
Email: freebiz.pk@gmail.com
WhatsApp: +92 3477753476
Website: wardah.pk